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Frequently Asked Questions

1. What is ScaleX?

ScaleX is a Virtual Assistance (VA) and Business Process Outsourcing (BPO) agency that helps businesses scale by providing reliable, skilled, and cost-effective virtual professionals. From admin support to specialized roles, we help you focus on growth while we handle the rest.

2. What services do you offer?

Core Services Included (Mid-Tier Specialization)

 

  • Virtual Receptionist

  • Email & calendar management

  • Scheduling

  • Data entry

  • File organization.

3. How does your process work?

We discuss your needs and business goals.

4. How do I know if I need a Virtual Assistant?

If you or your team are spending more time on repetitive tasks than on growth-focused activities, a VA can help. Our clients often outsource tasks like admin, lead generation, customer support, or project management so they can concentrate on strategy and scaling.

5. Do I get to choose my Virtual Assistant?

Yes. We shortlist candidates based on your requirements, and you’ll have the final say in selecting the right fit for your team.

6. Are your VAs full-time or part-time?

Yes. We shortlist candidates based on your requirements, and you’ll have the final say in selecting the right fit for your team.

  • 10 hours per week

  • 20 hours per week

7. How is ScaleX different from traditional agencies or freelancers?

With ScaleX you get:

Seamlessly integrate into your operations and hit the ground running.

8. What are your pricing options?

We offer transparent, flexible pricing tailored to your scope of work. Options include hourly, monthly retainer, and project-based packages. Contact us for a customized quote.

9. How do I communicate with my VA?

We adapt to your preferred communication tools—whether that’s Slack, Teams, Zoom, or email. We also provide reporting and updates to ensure transparency.

10. What if I’m not satisfied with my VA?

Your satisfaction is our priority. If a VA isn’t the right fit, we’ll work with you to replace them quickly and seamlessly.

11. Do you offer a free trial?

Yes! You can try our 3-hour Virtual Services Trial or a Micro-Task Completion to experience our services risk-free before committing.

12. How do I get started?

Simply book a free growth call with us, and we’ll guide you through the process of finding the right VA to support your business.

 

Book your free growth call with Louie HERE.

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